Refund policy

Refund policy

Issue 001 is not yet in circulation. No orders are being taken and no payments are being processed. This policy sets out the terms the department will operate under when Issue 001 is released, and will be confirmed against the final fulfilment provider before anything ships.

Returns

You may return an item within 30 days of delivery, provided it is unworn, unwashed, and in its original condition with any tags attached.

Return shipping is paid by the customer unless the item arrived defective, damaged, or incorrect. Refunds are issued to the original payment method once the returned item has been received and inspected.

Damaged, defective or incorrect items

Contact the department within 14 days of delivery with your order number and clear photographs of the item and its packaging. Please do not return anything before support has confirmed the return, as this can delay the resolution. Where an item is confirmed defective, damaged in transit, or incorrect, the department covers return shipping and either replaces the item or refunds it in full.

Cancellations

A cancellation request can be considered only before fulfilment begins. Production is released quickly once an order is placed, so cancellation cannot be guaranteed.

Items that cannot be returned

Items that have been worn, washed, altered, or damaged after delivery cannot be returned. Gift cards are not returnable.

Statutory rights

These terms are the department's operational process. They do not limit or replace any rights you have under applicable consumer law.

Contact

Write to the department through the contact page on this site, quoting your order number.